This Week in Brand Journalism Jobs: Turning Customers Into Stories
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This Week in Brand Journalism Jobs: Turning Customers Into Stories

OpenAI, Forus, and Fullstory want content leaders who turn customer outcomes into stories. See the latest open roles in brand editorial.

This week's job roundup includes content leadership roles at a wide range of companies.

Fintech company Chime, biotech company Amgen, loan marketplace LendingTree, luxury apparel brand Lafayette 148, and climate tech company Watershed are all hiring people to lead their content operations at the director level and above. They're paying accordingly, with salaries topping out between $195,000 and $280,000.

Still, like we've seen in past weeks, it's the frontier AI companies that are paying top dollar. OpenAI and Anthropic once again came in at the top of our list in terms of compensation. OpenAI is paying up to $318,000 for a program manager to build its partner storytelling and customer proof program, and Anthropic is paying up to $295,000 for a technical editor to write and edit the content that it publishes about its own systems.

For several companies on this week's job board, content is increasingly coming in the form of customer proof. These employers are looking for someone who can dive into customer results and extract the most interesting story.

Forus' Customer Marketing & Content Lead will "identify the strongest stories and ideas" from across the company's "customer base, provider network, patient experience, data, and broader healthcare ecosystem" and "interview clinicians, executives, operators, patients, and industry leaders to understand complex problems and uncover the substance behind each story."

OpenAI's newest program manager will "lead case studies, whitepapers, webinars, and other content that connects partner expertise and OpenAI capabilities to specific customer challenges, use cases, and measurable outcomes."

And Fullstory's Senior Manager of Content and Communications will "turn customer insights, product innovation, and expert perspectives into stories that earn attention, build trust, and prove our value."

Open Roles

Company Role Compensation Location Apply
OpenAI Program Manager, Partner Content & Storytelling $287,000 – $318,000/yr San Francisco, CA Apply
Anthropic Technical Editor $265,000 – $295,000/yr San Francisco, CA / New York, NY Apply
Chime Director of Communications & Content, Chime Enterprise $202,000 – $280,000/yr New York, NY Apply
Amgen Senior Director, Content and Audience Strategy $203,807 – $275,739/yr Remote Apply
Forus Customer Marketing & Content Lead $180,000 – $240,000/yr New York, NY Apply
Harvey Integrated Content Programs Lead $164,000 – $225,000/yr New York, NY Apply
LendingTree Senior Director, Content $180,000 – $215,000/yr Charlotte, NC Apply
Snowflake Senior Content Marketing Manager $158,000 – $206,800/yr Menlo Park, CA / Bellevue, WA Apply
Lafayette 148 Head, Editorial Content & Brand Storytelling $180,000 – $200,000/yr Brooklyn, NY Apply
Y Combinator Editorial Researcher $180,000 – $200,000/yr San Francisco, CA Apply
Watershed Head of Content $170,000 – $195,000/yr New York, NY / San Francisco, CA / Remote Apply
Fullstory Senior Manager, Content and Communications $132,000 – $158,000/yr Atlanta, GA Apply

OpenAI

Program Manager, Partner Content & Storytelling

Apply

$287,000 – $318,000/yr•San Francisco, CA

Anthropic

Technical Editor

Apply

$265,000 – $295,000/yr•San Francisco, CA / New York, NY

Chime

Director of Communications & Content, Chime Enterprise

Apply

$202,000 – $280,000/yr•New York, NY

Amgen

Senior Director, Content and Audience Strategy

Apply

$203,807 – $275,739/yr•Remote

Forus

Customer Marketing & Content Lead

Apply

$180,000 – $240,000/yr•New York, NY

Harvey

Integrated Content Programs Lead

Apply

$164,000 – $225,000/yr•New York, NY

LendingTree

Senior Director, Content

Apply

$180,000 – $215,000/yr•Charlotte, NC

Snowflake

Senior Content Marketing Manager

Apply

$158,000 – $206,800/yr•Menlo Park, CA / Bellevue, WA

Lafayette 148

Head, Editorial Content & Brand Storytelling

Apply

$180,000 – $200,000/yr•Brooklyn, NY

Y Combinator

Editorial Researcher

Apply

$180,000 – $200,000/yr•San Francisco, CA

Watershed

Head of Content

Apply

$170,000 – $195,000/yr•New York, NY / San Francisco, CA / Remote

Fullstory

Senior Manager, Content and Communications

Apply

$132,000 – $158,000/yr•Atlanta, GA

We're also starting to see the content and communications functions merging into one role that leads brand storytelling end to end.

For example, Chime and Fullstory both list media relations, executive communications, and editorial content as the responsibility of one senior hire.

Fullstory referred to this role as its "commercial editor-in-chief," saying this person will "shape Fullstory’s voice, write and edit high-stakes work," and "help colleagues communicate with clarity and confidence.”

Meanwhile, the Chime job description reads: "A core part of this role is making sure the story we tell the press, the story we tell through our own channels, and the story we tell through social and creator voices all work together." It's hiring for its B2B arm, Chime Enterprise.

Know a role we missed? Send it our way, and it could make next week's list.

We'll see you back here next week with another roundup of brand journalism jobs.

How We Built This List

Every week, we pull job postings looking for senior editorial and content-leadership roles: editorial directors, VPs and heads of content, managing editors, storytellers, data journalists, and similar titles. We prioritize those paying $100,000 or more.

Download the latest insights on what's working in brand journalism today 

Madeline Stone is the Content Manager for Editorial & Insights at Stacker. She was previously a longtime business and tech journalist at Business Insider and a content and communications consultant for startups.

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